MRES
CAD will not open
|
Reboot
PC, If problem continues, Reinstall MRES CAD. (Uninstall
MRES CAD First) |
| License
Error before Login |
Reinstall
License to PC. |
| License
Error while in MRES CAD operation and MRES CAD shuts
down |
Lease
account has been terminated
Due to late or no payments |
| Data
Access Menu |
Do
not fill any information, if you have no experience with
this menu.
Try to run MRES CAD from server PC. From Server PC, If
MRES CAD is not responding this could be caused by
Database Error - make sure SQL server is running. If
MRES CAD is running from the server PC, this means MRES
CAD and database is working properly -Check your Network
connection.
Database menu:
Enter correct information to all fields and make sure to
clear password field, retyping password before you save.
|
| Appointment
is stuck on Active Event |
Please
Use MRESTOOL
Start - Program Files - MRES CAD - MRES Support -
MRESTool.exe
Select
Appointment - Click Get Error - Check Fix Caller Type -
Fix Error |
| Response
Detail Report Error |
Please
check time stamp for correct times to each Call Sheet
Any missed time or negative time calculation can cause
this error
All time must be in positive calculation.
Example:
Dispatched time cannot be less than Call Received Time
and so on. |
| MRES
CAD is responding slow |
Check
to make sure no other program is running active in
background.
Example: Back up program, Virus program is in Scan mode,
etc.
Check
your network connection for busy traffic.
Check for Server CPU usage on SQL Service, if CPU usage
is high - contact your IT for service. |
| MRES
CAD will not send SMS or GPS WP |
Check
your internet connection
Check your SMTP Server and/or Setting
Check AVL Vendor for GPS WP Issue |
| MRES
AVL is not updating |
Check
your Internet Connection
Check with your AVL Vendor |
| MRES
AVL will not open |
Try
to open Mappoint program from program files.
If Mappoint is working properly, you may have to
reinstall MRES CAD
(Note: Uninstall MRES CAD First) and/or Mappoint Program
If
Mappoint is not installed on your PC, You are required
to have license per PC. |
| Any
Issues after Fresh MRES Install |
Windows
Update is up to date
MRES License has been Installed
User has full access to C:\MRES5
folder
User has full access to C:\MRES5
folder on Server
User has full access to server log folder
PC is clean from Virus and Trojan |
| Report
is not Working |
Uninstall
MRES CAD from Control Panel and Reinstall MRES CAD under
Administrator Mode |
| Unit
will not Clear from Call |
Previous
call is still active and not completed with unit
assigned
Try
first:
From Active Event use Flash Icon to open Status Reset
Menu - Select unit and use Clear from Call button. |
| MRES
CAD Clock shown in Yellow Color or/and Offline |
PC
cannot read or/and update time from Server - Contact
your IT for permission issue |
| Server
Crash |
You
can move server to other PC
Install
SQL Server - Mix Mode
Instance mode is not required
Remember sa Password during Install
Attach or restore MRES CAD Database
Open MRES CAD and Enter correct information to Data
Access Menu
If you need help with Server Setup after hours, Call as
Emergency Support (Email
First) or wait till normal business hour support. |
